NAMAVI TECHNOLOGIES PRIVATE LIMITED
Website: https://near-buddy.com
Email: namavitech@gmail.com
Effective Date: as defined in Section 2.
Last Updated: as defined in Section 17.
1. Contact NearBuddy
This page helps you find the right way to reach NearBuddy. NearBuddy is operated by NAMAVI TECHNOLOGIES PRIVATE LIMITED. You can contact us by email at namavitech@gmail.com for support, privacy and data questions, account-deletion help, payment and subscription questions, refunds and cancellations, grievances, and child-safety concerns. For an emergency, please see Section 10.
2. Effective Date and Last Updated
"Effective Date" means the date and time on which this Contact & Support information is first published on the official NearBuddy website.
This Contact & Support information applies from the Effective Date. The initial "Last Updated" date is the Effective Date; if it is later revised, the "Last Updated" date becomes the date of that revision (see Section 17).
3. General Support
General Support
NAMAVI TECHNOLOGIES PRIVATE LIMITED
namavitech@gmail.com
Contact general support for things like: trouble using NearBuddy; profile or account questions; location or permission questions; matching or messaging questions; guidance on using Block or Report; help understanding subscription management; questions about the official website or the official app (APK) download; and help finding the right policy or support route.
Support is provided by email. NearBuddy does not offer 24/7 support, live chat, or phone support, does not promise a fixed response time or guaranteed resolution, is not an emergency service, and cannot recover an account that NearBuddy is unable to recover.
4. Privacy and Data Contact
Privacy and Data Contact
NAMAVI TECHNOLOGIES PRIVATE LIMITED
namavitech@gmail.com
Use this address for questions about the Privacy Policy or Data Policy, about permissions or data practices, for account-deletion information, for concerns about your personal data, or for clarification about how data is processed and which service providers help operate NearBuddy. For full details, please read the NearBuddy Privacy Policy, Data Policy, and Account Deletion Policy. Please note that a lost, deleted, or inaccessible anonymous account cannot be restored.
5. Account Deletion Help
The normal way to delete your account is the authenticated, self-service Delete Account control inside the app — you delete your own account while signed in. The support email is only for help or clarification; it is not the normal way to delete an account, and because accounts are anonymous, NearBuddy cannot safely identify and delete an account from an unverified email request. Information about deletion is also available at:
https://near-buddy.com/delete-account
Please remember that deletion is permanent: deleted accounts and content cannot be restored. Deleting your NearBuddy account does not by itself cancel or refund a Google Play or Apple subscription — manage renewal separately through the relevant store. See the NearBuddy Account Deletion Policy for the complete rules.
6. Payment and Subscription Support
Payment and Subscription Support
NAMAVI TECHNOLOGIES PRIVATE LIMITED
namavitech@gmail.com
Subscriptions are purchased through Google Play or the Apple App Store, depending on your device, and you manage your subscription and cancellation through the relevant store. NearBuddy does not collect your card or bank details. You can email us for help understanding NearBuddy's subscription terms, but questions about a specific charge, your payment method, or a refund are handled by the applicable app store. See the NearBuddy Payment & Subscription Terms and Refund & Cancellation Policy for details.
7. Refund and Cancellation Guidance
Refund requests and refund decisions are controlled by Google Play or Apple under their own policies and applicable law. NearBuddy does not itself issue app-store subscription refunds and does not guarantee any refund. To cancel future renewals, cancel your subscription in your Google Play or Apple account settings; cancelling stops future renewals but does not, by itself, remove access already paid for. Full details are in the NearBuddy Refund & Cancellation Policy.
8. Grievance Officer
Grievance Officer
NAMAVI TECHNOLOGIES PRIVATE LIMITED
namavitech@gmail.com
Contact the Grievance Officer for formal concerns about the NearBuddy service, privacy or data handling, user conduct, reports or safety concerns, our published policies, or a support concern that was not resolved. Contacting the Grievance Officer is a way to raise your concern; it does not create a guaranteed response time, a guaranteed appeal or reinstatement, a guaranteed enforcement outcome, formal legal adjudication, or 24/7 availability.
9. Child Safety Contact
Child Safety Contact
NAMAVI TECHNOLOGIES PRIVATE LIMITED
namavitech@gmail.com
Use this contact for suspected underage accounts; child sexual abuse or exploitation concerns; grooming, solicitation, trafficking, sextortion, or other concerns involving minors; and child-safety questions relating to NearBuddy. For a specific account, please also use the in-app Report tool, choose the Underage reason where applicable, and block the account where appropriate. NearBuddy does not provide continuous monitoring, automated detection, a fixed response time, an emergency-response service, or a guaranteed outcome. See the NearBuddy Child Safety Standards for more.
10. Urgent Danger
NearBuddy is not an emergency-response service. If you or another person is in immediate danger, contact your appropriate local emergency services or law-enforcement authority right away — do not rely only on email support for an emergency. Where it is safe and lawful, keep any relevant information, but do not put yourself at additional risk to collect evidence.
11. Information to Include When Contacting Us
To help us understand your issue, where it is safe and relevant you may include:
- a clear description of the issue;
- the feature or page involved;
- the approximate date and time it happened;
- screenshots that do not expose unnecessary sensitive information;
- the other person's visible NearBuddy profile details, where relevant;
- for a payment question, the relevant store transaction information — without sending your card or bank credentials.
12. Information Not to Send
For your safety, please do not email us: passwords; one-time codes (OTPs); PINs; full card details; bank credentials; government-ID documents (unless specifically and lawfully required); intimate content; or any unnecessary sensitive personal information.
13. Official Communication Safety
NearBuddy's only official public contact email is namavitech@gmail.com. Be cautious of anyone claiming to represent NearBuddy from a different personal address or an unofficial account. NearBuddy will not ask you by email to send passwords, OTPs, PINs, or full payment-card or bank credentials. Subscription purchases must be completed through Google Play or the Apple App Store, as applicable, and you should use only the official NearBuddy website and official distribution links.
14. Registered Office
NAMAVI TECHNOLOGIES PRIVATE LIMITED
DOOR NO: 13/350, MALIYEKKAL, MADAKKATHARA P O, THRISSUR, KERALA – 680651, INDIA
15. Official Website
16. Related Policies and Help Resources
For complete information, please see NearBuddy's published policies, available on the official NearBuddy website:
- Privacy Policy
- Data Policy
- Terms & Conditions
- Payment & Subscription Terms
- Refund & Cancellation Policy
- Account Deletion Policy
- Community Guidelines
- Child Safety Standards
- Safety Information
17. Changes and Last Updated
NearBuddy may update this Contact & Support information from time to time. When there is a material change, NearBuddy will update the "Last Updated" date. The current version is always available on the NearBuddy website. The "Last Updated" date of this Contact & Support information is the Effective Date for this initial version; if it is later revised, the "Last Updated" date becomes the date of that revision.